Handmade Items – No Returns or Exchanges

We do not accept returns or exchanges on the following handmade items, as they are custom-made to your specific print, size, and preferences:

• Bandanas
• Bows
• Custom Biothane collars and leashes
• Apparel

Please review our detailed sizing charts and product descriptions before placing your order.

We accept returns on non-custom items, including:

• Rope leashes
• Leash accessories
• Harnesses
• Slow feeders
• Blankets
• Fanny packs

Returns must be requested within 14 days of delivery, and items must be:

• Unworn, unused, and in their original packaging
• Accompanied by proof of purchase

To start a return, email us at info@pawsometailsco.com with your order details. Customers are responsible for return shipping costs. Once the item is received and inspected, we will process a refund.

Exchanges & Damaged Items:

If you receive a damaged or incorrect item, please contact us immediately upon delivery at info@pawsometailsco.com with photos and a description of the issue. If approved, we will provide a prepaid return shipping label and arrange for an exchange or replacement at no cost to you.

Items returned without prior approval will not be accepted.